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Privacy Policy

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Effective Date: 10 August 2025

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LeadGen Pro (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our telecommunications services.

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1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, address, email, phone number.

  • Account Information: Account numbers, billing details, payment information.

  • Usage Data: Call logs, call duration, network usage, IP addresses, device information.

  • Communications: Records of customer service interactions, complaints, and feedback.

  • Location Data: Where applicable, approximate or precise location data for service provision.

2. How We Collect Your Information

We collect information:

  • Directly from you when you sign up or interact with us.

  • Automatically through the use of our services and telecommunications network.

  • From third parties such as credit reference agencies or partners for verification or fraud prevention.

3. How We Use Your Information

We use your personal data to:

  • Provide and manage your telecommunications services.

  • Process payments and manage accounts.

  • Improve and develop our services.

  • Communicate with you about your account, service updates, and marketing (where consented).

  • Comply with legal and regulatory obligations.

  • Detect, prevent, and investigate fraud or other illegal activities.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract.

  • Compliance with a legal obligation.

  • Legitimate interests, such as service improvement and fraud prevention.

  • Your consent, where applicable (e.g., marketing communications).

5. Sharing Your Information

We may share your data with:

  • Service providers and partners who help us deliver our services.

  • Regulatory and law enforcement authorities, when required by law.

  • Credit reference and fraud prevention agencies.

  • Other third parties with your consent or as otherwise permitted by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data in certain circumstances.

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (where processing is based on consent).

  • Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at privacy@leadgenpro.com.

9. Cookies and Tracking

We may use cookies and similar technologies on our website and apps to enhance user experience and analyze usage. For detailed information, please see our Cookie Policy [link].

10. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of significant changes via our website or other communication channels.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

LeadGen Pro
Email: Frontlinesalessolutions@gmail.com
 

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